OUR Sectors • Retail
Insurance for retail clients
Adjusting our business strategy to match your business needs. We offer insurance as an add-on for your customers gadgets, whether they are new or refurbished.
With smartphone adoption nearing its natural plateau in the UK, retailers need to differentiate their offering to offer a great level of service. This should include value added services as part of the checkout and beyond in a post-sale environment.
Retail brands we work with
We’ve been insuring technology as a Group since the 1960s. This gives us an in-depth understanding of the consumer market and associated management information to ensure we maximise return for clients and underwriters. All to ensure the end consumer receives a flawless and transparent customer experience.
WHAT WE DO
Tailor made propositions
Whatever type of retail proposition you own, we have the expertise and processes to support you in the roll out of your new insurance product. This maximises your income and improves customer experience.
Policy & Claims Administration
Our team and systems effectively support different policy schemes and claims. We treat each customer as an individual to ensure we deliver a memorable service to help reflect positively on your brand.
Repairs & Fulfilment
Our in house expertise ensures any assets are repaired to the highest possible standards. We also responsibly dispose of items that cannot be repaired, minimising impact on the environment.
Our retail schemes
As devices broke through the £1,000 mark with the iPhone X, the technology became more complex. With this, and the advancement into innovations like foldable screens, consumers are left in the precarious position of owning an expensive, essential device they don’t want to lose or break.
This is where phone & gadget insurance fills the gap, and here we’ve shown how we typically protect the devices in our insurance schemes.
Typical Insurance Protection
- Accidental Damage
- Mechanical Breakdown
- Malicious Damage
- Liquid Damage
- Worldwide Cover
- Theft*
- Loss*
- Unauthorised Use*
- Digital Wallet Protection*
Why Work with SPB
SPB UK & Ireland, and our group companies, have been offering insurance services and managing the end-to-end process since 1965. Our tailor-made insurance solutions make it possible to promote your own offer, build customer loyalty and generate a strong customer relationship.
Industry Experts
We’ve been insuring mobile phones and gadgets in the UK for over 20 years, and across Europe since 1965.
Fully FCA compliant
Have reassurance that our regulated entities are fully FCA compliant ensuring customer protection is your highest priority.
Dedicated Account Management
All clients receive full support for onboarding, ongoing reporting and end-to-end collaboration.
End to End Management
From product to claim, repair and replacement. A seamless integration all managed under one roof.
Service Level Agreements
From call handling to server uptime, QA rates and NPS tracking. You get robust SLAs to ensure uptime.
Data Led Optimisation
We actively use data to help you grow and explore new opportunities.
