Our news • Case study
Maximising Member Benefits with Advanced Gadget Insurance
10.03.2025
The challenge
Our client faced the need to transition from their current insurance provider to a new, more reliable supplier. Their primary objectives were to enhance product coverage and deliver greater value to their members. Additionally, the client emphasised the necessity for consistent and accurate delivery of scheme data, ensuring seamless operations and member satisfaction.
The Solution
The client partnered with SPB to introduce an enhanced, comprehensive gadget insurance product tailored for their members. This partnership aimed to provide superior coverage and value through a group policy model.
Key Features:
- Members can purchase a policy covering multiple gadgets for a fixed monthly fee, conveniently deducted from their salary/pension.
- Members can now enjoy the benefit of making unlimited claims.
- Mobile Phone Coverage: Up to £1,500 per claim.
- Other Gadgets Coverage: Up to £1,000 per claim.
- Extended Coverage: Gadgets up to 8 years old are covered.
- Unauthorised Use Protection
- Overseas Coverage: Members are protected even when abroad.
- Flexible Excess Tiers: Three tiers based on device value
Services Offered
Scheme Management: SPB expertly managed the insurance scheme in collaboration with the underwriter, ensuring a smooth and effective relationship with the client. This included comprehensive claims and fulfilment services.
Customised Online Claims Journey: SPB developed a bespoke online claims process tailored specifically for the members, guaranteeing a seamless and efficient experience, ultimately increasing customer satisfaction and enhancing the reputation of our client with their members.
Digital Solutions: Leveraging the SPB claims management platform, Oscar, SPB provided advanced digital claims processing, enhancing the overall efficiency and user experience.
If you’re looking to enhance your member benefits with a reliable insurance solution, partnering with SPB could be the key to your success. Our expertise in scheme management, customised claims processes, and advanced digital solutions ensures that your members receive the best possible coverage and service. Don’t miss out on the opportunity to provide superior value and satisfaction to your members. Contact SPB today to discuss how we can tailor our solutions to meet your needs and drive your success.
